Terms and Conditions


All goods are guaranteed. Should your goods arrive damaged or faulty, please email us at EMAIL Please contact us before returning any item for any reason. We will replace damaged goods within 48 hours by courier and provide you with a courier bag to return the damaged goods in.


Within 7 days of receiving your order you may return the goods in brand new condition for a refund. Please contact us first to arrange this. Refunds will not be made without our authorisation.


Your contact information is collected for the purpose of providing you with your Red Heke Productions® DVD order, and if agreed by you, may also be used to advise you of our upcoming  products/events. The information is collected and held by  Red Heke Productions®. It will not be on sold or disclosed to any third party.


Your goods will be sent via NZ Post or courier depending on the package size. Your goods will be packed in reused packaging in keeping with our Green Ethos. Freight costs are a flat rate of $4 in New Zealand and $10 for International orders.